If possible, you should first telephone our Compliance area and discuss the problem with one of our representatives. We can be reached through our general telephone number, (302)-739-4235, or call the State of Delaware Helpline, (800) 464-4357, and ask for us. Residents of New Castle County, Delaware may reach us by calling 577-6722. Through discussion we can determine whether an investigation is warranted, and if so, whether we have jurisdiction over the financial institution involved. If an investigation is warranted and possible, you must put the complaint in writing and forward it to this office to the attention of the Compliance area by regular mail, or by facsimile at (302) 739-2356. Be aware that we do not have a secure web site for account specific information.